Contact Our Friendly Staff

HRI Associates
Douglas Downer, CIC
President   |   Bio »   |   vCard
Douglas Downer
Kaitlyn Downer, CLCS
Director of Business Development   |   Bio »   |   vCard
Kaitlyn Downer
Katherine Gaertner
Receptionist
Administration   |   Bio »   |   vCard
Katherine Gaertner
Paula Franz
Assistant
Commercial Insurance   |   Bio »   |   vCard
Paula Franz
Leslee Kelly, CISR, AIAM
Agent
Personal Insurance   |   Bio »   |   vCard
Leslee Kelly
Lori VanBuskirk
Account Manager
Commercial Insurance   |   Bio »   |   vCard
Lori VanBuskirk
Teri Nickerson
Comptroller
Administration   |   Bio »   |   vCard
Teri Nickerson
Brandi Crawford
Account Manager
Personal Insurance   |   Bio »   |   vCard
Brandi Crawford
Katy Lenahan
Agent
Personal Insurance   |   Bio »   |   vCard
Katy Lenahan
Amy Guy
Account Manager
Employee Benefits   |   Bio »   |   vCard
Amy Guy
Jim Colleran
Vice President
Employee Benefits   |   Bio »   |   vCard
Jim Colleran
Orion Yeatts
Account Manager
Personal Insurance   |   Bio »   |   vCard
Orion Yeatts

Douglas Downer, CIC
President at HRI Associates

Doug is the owner and President of HRI. He started his insurance career at HRI in 1982. Prior to that he earned a Bachelor of Science degree in Business from Old Dominion University. He is a tenured Certified Insurance Counselor, having earned that designation in 1987. Additionally, he is a 1997 graduate of Leadership Fairfax. Doug has been very active in the local community serving in leadership positions for a number of non-profit organizations. He founded the very popular Friday Night Live summer concert series in Herndon and has run that program since its inception in 1995. In his free time he enjoys golfing, exercising, traveling and spending time with his family.

Kaitlyn Downer, CLCS
Director of Business Development at HRI Associates

Kaitlyn became reunited with the HRI team in Summer of 2014. She graduated from Auburn University in 2010 with a Bachelor of Science Degree in Finance. Kaitlyn started her career in the insurance industry in 2010 after spending 30 days in Europe! Since then, she has gained experience in the hospitality industry where she lead training and development for a multi-unit casual dining concept. Additionally, she developed and implemented both hourly and, management training programs. Happily back with HRI, her current role is an Account Manager responsible for new account sales. In her free time, Kaitlyn enjoys walking her new puppy, Huck, traveling, volunteering at Friday Night Live and enjoying new culinary experiences.

Katherine Gaertner
Receptionist at HRI Associates

Katherine joined HRI in 1990. Her responsibilities as the Receptionist are primarily administrative for all areas of the agency. Katherine is a graduate of the College of William and Mary and brings a variety of skills and experience from a long career in the business world. She enjoys collecting Irish Belleek china, gardening and traveling.

Paula Franz
Assistant at HRI Associates

Paula became part of the HRI team in 2001. As the Commercial Lines Assistant, Paula is responsible for administrative support for the Commercial Department and also assisting in the day to day office operation of the agency. Paula brings over 30 years of administrative experience to the HRI team. Paula’s hobbies include any type of crafting, cooking and home decorating DIY projects. Paula spends most of her free time playing with her grandsons and spending time with her family and friends.

Leslee Kelly, CISR, AIAM
Agent at HRI Associates

Leslee has been the Personal Lines Account Manager at HRI since 2005 and in the insurance field since 1996. Leslee has serviced HRI's personal lines clients for many years and now focuses mainly on new account sales. Leslee enjoys spending time at the lake with her family and dog and also enjoys reading and tending to her garden.

Lori VanBuskirk
Account Manager at HRI Associates

Originally from Michigan, Lori relocated to Virginia in 2005. She joined HRI Associates in 2006 as the Commercial Lines Account Manager. Her responsibilities are numerous and include risk management, analyzing client needs, and writing new commercial accounts. In her free time, she also enjoys gardening, boating and spending time with her family.

Teri Nickerson
Comptroller at HRI Associates

Teri joined HRI in 2011 but has been in the insurance industry since 1972 working in many aspects of the business. She has experience in personal lines, life and health, commercial lines, and accounting. Today, her main focus is handling the accounting side of the business. Along with spending time with family and friends, she is passionate about cruising. As of 2014, she has been on over 20 cruises!

Brandi Crawford
Account Manager at HRI Associates

Brandi became part of the HRI team in 2013. Brandi began her insurance career in 2002. Brandi graduated from University of Maryland with a Bachelor of Arts. During that time, she also lived and attended University in Sydney, Australia! Brandi enjoys working out in her free time.

Katy Lenahan
Agent at HRI Associates

Katy became part of the HRI team in the Summer of 2014 as the Personal Lines Assistant. She has since earned her Virginia Insurance License and her current role is an Account Manager responsible for new account sales. She loves working at HRI Associates because she truly enjoys dealing with and meeting new people on a daily basis. She graduated from University of Louisville with a Bachelor of Arts Degree in Communications. Katy’s hobbies include reading, bike riding, cooking and home decorating. Katy spends most of her free time with her husband, two children and their beloved family dog.

Amy Guy
Account Manager at HRI Associates

Amy Guy is a Virginia native who lives in Manassas with her husband and daughter. She comes to HRI with over 17 years of experience in group insurance. She has the unique perspective of having worked in both the carrier and employer sides of the industry. Her main goal is to assist groups with all facets of their medical and ancillary lines of coverage. On her downtime, she enjoys her family, crafts, and volunteering at church.

Jim Colleran
Vice President at HRI Associates

Jim joined HRI in 2015. As the Vice President of Employee Benefits, his role is to work closely with current benefits clients, helping them through day-to-day issues, navigating renewals and addressing compliance concerns. Jim is a graduate of the University of Virginia and has been in the insurance industry for 30 years. The first five years he spent with what is now Anthem Blue Cross and Blue Shield. Additionally, Jim owned his own insurance agency for 15 years in McLean, Va. His hobbies include sports, reading, and working in his yard.

Orion Yeatts
Account Manager at HRI Associates

Orion has been with HRI since 2015, with 13 years experience in the insurance business. Working as account manager in personal lines, he is also a licensed agent for life insurance sales.
He enjoys helping all existing clients/referrals with their insurance needs, and making sure they are informed and comfortable with their coverage. Originally from California, He has a Master’s degree from Cal Poly State University, San Luis Obispo, Ca. Before working with insurance, he was a tennis professional for 23 years. He and his wife live here in Herndon and daughter in Fairfax. In his free time, Orion enjoys spending time with family, traveling, surfing, and
continuing to improve on his golf score.